Troubleshooting

Fixes for signatures that look wrong, break in replies or will not save.

• Why Is There a Blue Box Around My Logo or Avatar? A blue box around your signature logo usually comes from how it was copied. Copy it again from the Open in New Tab window to remove the border.
• Why Does It Say My Text Is Too Long When Saving? Each htmlsig signature field allows up to 255 characters. Learn which fields are limited and how to fix "too long" errors in htmlsig or your email client.
• How to Fix Signature Images Not Showing in Apple Mail Apple Mail can block the images in your signature. Turn off Block All Remote Content, Protect Mail Activity and Limit IP Address Tracking to fix it.
• Why Do Email Signatures Sometimes Break in Replies? When someone replies, their email client can strip your signature's code or images from the quoted text. Here is why it happens and why your emails are fine.
• How to Turn On Shake to Undo on iPad Turn on Shake to Undo in Settings > Accessibility > Touch on your iPad, so you can undo iOS removing formatting when you paste your email signature.
• Why Does Gmail Say My Signature Is Too Long? Gmail limits signatures to 10,000 characters, HTML included. Copy from Open in New Tab or slim down your signature to get under Gmail's limit.
• Why Does My Email Signature Look Bad in Apple Mail? A distorted signature in Apple Mail usually means it was copied from Safari or the default font option was on. Here is how to fix both problems.
• Why Isn't My Banner Showing Up When I Upload It? An ad blocker can hide your banner in the htmlsig signature editor. Turn it off while you build your signature, and check that Show Banner is on.

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